cibsfacilities.com

How do we operate?

The best systems and controls to guarantee a reliable service

We'll allocate you a regular cleaning team, so you can get to know the people who are working for you.

All our cleaning staff are:

• graduates of our training program
• given site-specific training
• issued with uniforms and photo ID
• appraised on a six-monthly basis

You will also:

• have the services of a supervisor, who will make sure that your cleaning specifications are followed to the letter
• meet your contract manager at the start of your contract. They will ensure that your team is fully staffed, trained and supplied at all times
• have an account manager, who will make sure you are completely happy with our service

How do we communicate?
Your supervisor will communicate day-to-day issues with you via an on-site book.

If you have any problems or extra requirements, our customer service line offers one-call resolution. You'll speak to just one team member, who will know how to deal with your issue on the spot.

How do we ensure great service?
To make sure our service is of a consistently high standard, we follow a four-tier system of checks.

Monitoring your service:

1. Daily cleaner time and attendance checks using our bespoke, state-of-the-art quality management software.
2. Contract-manager training visits, site visits and spot checks.

Monitoring your satisfaction:

1. Three-monthly customer service telephone calls.
2. Regular account manager meetings.